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Online Return Policy

At Shoe Palace, we want you to be completely satisfied with every purchase you make from www.shoepalace.com. If, for any reason, you are not happy with your order, we will accept returns within 30 days of purchase, provided the following conditions are met:

  • All items must be unworn, unwashed, and undamaged.
  • Returns are subject to a restocking fee.
  • Items must be returned in their original condition, with undamaged packaging. For shoes, please ensure the shoe box is properly packaged to avoid any damage to the original box.
  • If you received the wrong product, or if your item is defective or damaged during transit, please contact our Customer Service team within 10 business days of receiving the item. We will provide a prepaid return label.
  • For defective, damaged, or incorrect items, please send clear photos of the issue to customerservice@shoepalace.com to help us resolve the matter quickly.

Additional Information:

  • Online purchases made on www.shoepalace.com can only be returned online by following the instructions on this page.
  • Items purchased in our retail store locations must be returned or exchanged in-store, following the in-store policies and procedures.
  • Returns received more than 30 days after the date of shipment will not be accepted and will be returned to the sender.

Print out this Returns Form and include it with your return package.

Holiday Season - Due to high order volume, return processing time may be delayed.

Return Address
Shoe Palace Corporation
Attn: SP Online Returns Processing
745 Jarvis Drive
Morgan Hill, CA 95037

  • Returns

    All "Regular" items are subject to a $6.99 restocking fee per item. All "New Release" and "Limit One Per Customer" items are subject to a $15.00 restocking fee. The original shipping charges of the order are not refundable. Shoe Palace is not responsible for any shipping costs associated with returns. The customer is solely responsible for the safe return of merchandise. We recommend tracking packages when you ship your return. Once we receive the return in our warehouse, we will inspect it for quality and any damage to ensure that the items returned are in original condition. Once the returned items pass through our inspection and quality check, we will issue the refund in the same method of payment as the original.

  • Exchanges

    As of February 2025, we do not offer exchanges.

  • Shipping

    To ensure your return or exchange is properly processed, please print and fill out the following RMA (Return Merchandise Authorization) form and include it with your shipment.

    Please note that Shoe Palace is not responsible for any shipping costs associated with returns/exchanges UNLESS AN ITEM IS FOUND TO BE DEFECTIVE or IF SHOEPALACE.COM SENT YOU THE WRONG ITEM.

  • Processing

    We will process your return within 8-10* business days after it is received in our warehouse. Refunds will be issued in the form of payment used on the original order. For credit card refunds, please allow 1 to 2 billing cycles for the credit to appear on your statement. You will receive an email from us to confirm the processing of your return. * During the Holiday Season processing time may exceed the 8-10 business days.

  • Cancellations

    If you wish to cancel your order for any reason before it ships, please contact customer service as soon as possible. We will try to fulfill your request but we cannot guarantee it. Due to our automated shipping process there is a short time frame to cancel orders. All cancellations are subject to a $15.00 cancellation fee. Select products are non-cancellable.

  • Changes

    Once an order is placed, we are unable to make any major changes to the order, however, we will try our best to accommodate last-minute edits to the shipping address. If you wish to make changes to your order, please contact us as soon as practical. Naturally, we cannot make changes to your order once it has been processed and shipped.

    If you have any questions, please contact our Customer Service for further assistance.